Privacy Policy

Who we are

This policy is issued by Ceylon Gems London (“we”, “us”, “our”). We deal in authentic natural Ceylon gemstones and fine coloured stones, with private viewings by appointment at the London Diamond Bourse, 100 Hatton Garden, London, EC1N 8NX, United Kingdom.

For data protection purposes we are the controller of personal data collected through this website, our enquiry and appointment forms, email, telephone, and WhatsApp. You can reach us at ceylongemslondon@gmail.com or +44 7915 161248.

Information we collect

We may collect:

• Identity and contact details you give us — name, email address, telephone number, and any company or trade details.
• Enquiry and appointment details — preferred dates, messages, gemstones of interest, and notes you add when booking a viewing.
• Shortlist choices stored on your device so you can return to stones you have marked.
• Technical information such as IP address, browser type, and pages visited, collected automatically for security and to keep the site working.

We do not ask for payment card details on this website. Catalogue prices, where shown, are indicative; most stones are priced on request and confirmed privately.

How we collect it

We collect personal data when you:

• Submit a contact, enquiry, or appointment request.
• Email, telephone, or message us on WhatsApp.
• Visit the website (technical data and any essential storage).
• Save gemstones to your shortlist on your own browser.

How we use it

We use your information to:

• Respond to enquiries and arrange private viewings.
• Identify gemstones you have asked about or shortlisted.
• Send appointment confirmations and follow-up messages you expect.
• Keep the website secure and in working order.
• Meet legal, accounting, and professional obligations.

We do not sell your personal data. We do not use it for unsolicited marketing unless you have asked us to stay in touch.

Lawful bases

Under UK GDPR we rely on: taking steps at your request before a contract (enquiries and appointments); our legitimate interests in running a specialist gemstone practice and keeping the site secure; consent where you tick a privacy acknowledgement on a form; and legal obligation where the law requires us to keep records.

Who we share it with

We share personal data only where needed to provide our services or meet the law, for example:

• Our website hosting and email providers, acting on our instructions.
• WhatsApp (Meta) if you choose to contact us that way — their terms then also apply.
• Professional advisers, laboratories, or couriers where a viewing or supply requires it.
• Authorities if we are legally required to do so.

Some providers may process data outside the United Kingdom. Where that happens we use appropriate safeguards, such as the UK's approved transfer mechanisms.

How long we keep it

We keep enquiry and appointment records for as long as needed to handle your request and for a reasonable period afterwards (typically up to 24 months, or longer if a transaction, dispute, or legal duty requires it). Shortlist data stays on your device until you clear it. Technical logs are kept only as long as needed for security.

Your rights

Under UK data protection law you may ask us to access, correct, or delete your personal data, restrict or object to certain processing, and receive a copy of data you provided to us. You may also withdraw consent where we rely on it. To do so, email ceylongemslondon@gmail.com.

You can complain to the Information Commissioner's Office (ICO) at ico.org.uk. We would appreciate the chance to resolve your concern first.

Cookies and similar technologies

The website uses essential storage so it can function — for example, remembering your shortlist on this device. See our Cookie Policy for details.

Children

This website is intended for adults. We do not knowingly collect personal data from children.

Changes

We may update this policy from time to time. The date at the top of the page shows when it was last revised.